{"id":28168,"date":"2025-02-01T23:20:17","date_gmt":"2025-02-01T20:20:17","guid":{"rendered":"https:\/\/marmarayerelhizmet.com\/?p=28168"},"modified":"2025-02-02T00:22:14","modified_gmt":"2025-02-01T21:22:14","slug":"327-bin-185-cagri-cevaplandi","status":"publish","type":"post","link":"https:\/\/marmarayerelhizmet.com\/index.php\/2025\/02\/01\/327-bin-185-cagri-cevaplandi\/","title":{"rendered":"327 Bin 185 \u00c7a\u011fr\u0131 Cevapland\u0131"},"content":{"rendered":"

Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin 7\/24 halk\u0131n \u015fik\u00e2yet ve isteklerini dinlemek, h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturmak i\u00e7in hizmet verdi\u011fi 444 40 10 numaral\u0131 Yak\u0131n \u00c7\u00f6z\u00fcm \u00c7a\u011fr\u0131 Merkezi\u2019nde, bir y\u0131lda 327 bin 185 \u00e7a\u011fr\u0131 cevapland\u0131. En \u00e7ok arama \u2018g\u0131da yard\u0131m\u0131\u2019 ve \u2018Yak\u0131n Kart\u2019 ba\u015fvurusu konusunda yap\u0131ld\u0131.<\/span><\/strong><\/p>\n

Sosyal dayan\u0131\u015fmay\u0131 geli\u015ftirmek amac\u0131yla Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Ahmet Ak\u0131n\u2019\u0131n \u00f6nc\u00fcl\u00fc\u011f\u00fcnde olu\u015fturulan “Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi” son bir y\u0131lda gelen 350 bin 478 \u00e7a\u011fr\u0131dan 327 bin 185\u2019ini cevaplad\u0131. Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi Bas\u0131n Yay\u0131n ve Halkla \u0130li\u015fkiler Dairesi Ba\u015fkanl\u0131\u011f\u0131 Halkla \u0130li\u015fkiler \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc\u2019ne ba\u011fl\u0131 444 40 10 numaral\u0131 Yak\u0131n \u00c7\u00f6z\u00fcm \u00c7a\u011fr\u0131 Merkezi\u2019ni arayan 15 bin 308 vatanda\u015f g\u0131da yard\u0131m\u0131 talebinde bulunurken 12 bin 877 ki\u015fi ise Yak\u0131n Kart ba\u015fvurusu yapt\u0131. Bu taleplerin yan\u0131 s\u0131ra bez yard\u0131m\u0131, maddi yard\u0131m ve sokak hayvanlar\u0131 rehabilitasyon talepleri de en fazla yap\u0131lan \u00e7a\u011fr\u0131lardan oldu.<\/span><\/p>\n

G\u0131da yard\u0131m\u0131 ve yak\u0131n kart ba\u015fvurusu zirvede<\/span><\/strong><\/p>\n

Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin 444 40 10 numaral\u0131 Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi\u2019nin raporuna g\u00f6re 350 bin 478 gelen \u00e7a\u011fr\u0131n\u0131n yan\u0131 s\u0131ra 115 bin 871 \u00e7a\u011fr\u0131ya da geri d\u00f6n\u00fcld\u00fc, vatanda\u015flar\u0131n talep ve ihbarlar\u0131 al\u0131nd\u0131. \u00c7a\u011fr\u0131 merkezini arayan vatanda\u015flardan 15 bin 308\u2019i g\u0131da yard\u0131m\u0131 talebinde bulundu. 12 bin 877 “Yak\u0131n Kart” ba\u015fvurusunun yan\u0131 s\u0131ra 11 bin 649 vatanda\u015f da sokak hayvanlar\u0131 rehabilitasyon talebi ile Yak\u0131n \u00c7\u00f6z\u00fcm \u00c7a\u011fr\u0131 Merkezi\u2019ne ba\u015fvurdu. G\u00fcnden g\u00fcne artan enflasyon nedeniyle al\u0131m g\u00fcc\u00fc d\u00fc\u015fen vatanda\u015flardan 7 bin 84 ki\u015fi Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi\u2019ni maddi yard\u0131m talebiyle ararken, 8 bin 233 ki\u015fi bez yard\u0131m\u0131 talep etti. Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi aramalar\u0131na bak\u0131ld\u0131\u011f\u0131nda sosyoekonomik duruma g\u00f6re taleplerde \u00f6nceli\u011fi s\u0131ras\u0131yla g\u0131da yard\u0131m\u0131, Yak\u0131n Kart ba\u015fvurusu, sokak hayvanlar\u0131 rehabilitasyon talebi, bez yard\u0131m\u0131, maddi yard\u0131m talebi ald\u0131. 5 bin 738 vatanda\u015f yol yap\u0131m ve onar\u0131m talebinde bulundu. 3 bin 436 ki\u015finin de randevu talebi al\u0131narak 3 bin 724 yaral\u0131 sokak hayvanlar\u0131 m\u00fcdahale taleplerine cevap verildi.<\/span><\/p>\n

“\u015eehrimiz ilk 10 kent aras\u0131nda yer alacak”<\/span><\/strong><\/p>\n

Bal\u0131kesir\u2019de yoksullu\u011fu bitirip, 2029 y\u0131l\u0131na kadar sosyoekonomik anlamda ilk 10 kentten biri yapma hedefiyle \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 s\u00f6yleyen Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Ahmet Ak\u0131n, “Biz \u015fehrimizde yoksullu\u011fu y\u00f6netmek de\u011fil bitirmek i\u00e7in yola \u00e7\u0131kt\u0131k. Sosyal dayan\u0131\u015fmay\u0131 art\u0131r\u0131p, dezavantajl\u0131 vatanda\u015flar\u0131m\u0131z\u0131n yan\u0131nda olaca\u011f\u0131z. “Yak\u0131n Kart” ile Bal\u0131kesirli hem\u015fehrilerimin s\u0131rt\u0131ndaki maddi k\u00fclfeti hafifletmeyi ama\u00e7lad\u0131k. Artan enflasyonun etkilerini halk\u0131m\u0131za hissettirmemek ad\u0131na sosyal dayan\u0131\u015fmay\u0131 artt\u0131rmaya y\u00f6nelik projeler geli\u015ftiriyoruz. Bu kapsamda her t\u00fcrl\u00fc talep ve sorunu iletmek \u00fczere Bal\u0131kesirli hem\u015fehrilerimiz 444 40 10 numaral\u0131 Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi\u2019mizi arayarak bizlere ula\u015fabilirler. Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi olarak vatanda\u015flar\u0131m\u0131z\u0131n her zaman yan\u0131nday\u0131z. Eri\u015filebilir ve \u00e7\u00f6z\u00fcm odakl\u0131 belediyecilik anlay\u0131\u015f\u0131m\u0131zla \u015fehrimizi 2029 y\u0131l\u0131na kadar sosyoekonomik anlamda ilk 10 kentten biri yapma hedefiyle \u00e7al\u0131\u015f\u0131yoruz” ifadelerini kulland\u0131.<\/span><\/p>\n

Yak\u0131n \u00e7\u00f6z\u00fcm \u00e7a\u011fr\u0131 merkezi yan\u0131n\u0131zda<\/span><\/strong><\/p>\n

Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi\u2019ne ula\u015f\u0131p talep ve ihbarlar\u0131n\u0131 bildirmek isteyen vatanda\u015flar son bir y\u0131lda en fazla telefon arac\u0131l\u0131\u011f\u0131yla ula\u015f\u0131m sa\u011flad\u0131lar. 147 bin 764 ki\u015fi Yak\u0131n \u00c7\u00f6z\u00fcm Merkezi\u2019ni arayarak taleplerini iletirken 16 bin 475 ki\u015fi Whatsapp, 5 bin 88 ki\u015fi muhtarlar arac\u0131l\u0131\u011f\u0131yla ve 4 bin 132 ki\u015fi de Cimer arac\u0131l\u0131\u011f\u0131yla Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi\u2019ne ula\u015ft\u0131. Web sitesinden 3 bin 704 talebe cevap verilirken bin 326 vatanda\u015f e-posta ile talepte bulundu. Halk Masas\u0131\u2019na gelen bin 228 ki\u015fiyle birebir diyalog kurulurken vatanda\u015flar; sosyal medya, saha \u00e7al\u0131\u015fmalar\u0131, A\u00e7\u0131k Kap\u0131 ya da \u015fahsen ba\u015fvurularla talep ve ihbarlar\u0131n\u0131 ilettiler. Yak\u0131n \u00c7\u00f6z\u00fcm \u00c7a\u011fr\u0131 Merkezi ekibi, gelen her talebi en h\u0131zl\u0131 \u015fekilde ilgili birimlere ileterek taleplerin cevaplanmas\u0131n\u0131 sa\u011fl\u0131yor.<\/span><\/p>\n

“Ula\u015f\u0131lamayan hi\u00e7bir vatanda\u015f kalm\u0131yor”<\/span><\/strong><\/p>\n

Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi \u00c7a\u011fr\u0131 Merkezi y\u00f6neticilerinden Melih Salgarac\u0131, “2024 y\u0131l\u0131 i\u00e7in toplam 350 bin gibi bir say\u0131m\u0131z var bu \u00e7a\u011fr\u0131lar aras\u0131nda 327 bin tanesini kar\u015f\u0131lad\u0131k. Bu da y\u00fczde 93\u2019l\u00fck bir \u00e7a\u011fr\u0131 cevaplama oran\u0131n\u0131 kar\u015f\u0131m\u0131za \u00e7\u0131kar\u0131yor. \u00c7a\u011fr\u0131 merkezi standartlar\u0131na g\u00f6re bu gayet iyi bir rakam. Genellikle \u2018Yak\u0131n Kart\u2019, g\u0131da ve yakacak gibi sosyal yard\u0131m talepleri oluyor” diyerek t\u00fcm kanallardan halk\u0131n taleplerini an\u0131nda ald\u0131klar\u0131n\u0131 dile getirdi.<\/span><\/p>\n

Vatanda\u015flar\u0131n taleplerine en k\u0131sa s\u00fcrede cevap verdiklerini dile getiren \u00e7a\u011fr\u0131 merkezi personellerinden Elif Erku\u015fak, “Yak\u0131n Kart taleplerini \u00e7ok fazla al\u0131yoruz. Yak\u0131n Kart ad\u0131 alt\u0131nda b\u00fct\u00fcn vatanda\u015flar\u0131m\u0131za yard\u0131mlar\u0131m\u0131z bulunmakta. Bununla alakal\u0131 vatanda\u015flar\u0131m\u0131z \u00f6ncelikle merak ederek bizlerle ileti\u015fim sa\u011fl\u0131yorlar. Bizler taleplerini ilgili birimlere iletiyoruz. Olumlu veya olumsuz b\u00fct\u00fcn vatanda\u015flar\u0131m\u0131za ekiplerimiz taraf\u0131ndan geri d\u00f6n\u00fc\u015f sa\u011flan\u0131yor.<\/span><\/p>\n

Yak\u0131n \u00c7\u00f6z\u00fcm \u00c7a\u011fr\u0131 Merkezi \u00e7al\u0131\u015fanlar\u0131ndan Kamil Aku\u00e7, “Yeni bir sisteme ge\u00e7mi\u015f durumday\u0131z. Bu s\u00fcre\u00e7te ka\u00e7an, cevaps\u0131z t\u00fcm \u00e7a\u011fr\u0131lar\u0131m\u0131z\u0131 g\u00f6rebildi\u011fimiz i\u00e7in \u00e7ok daha kolay oluyor. Ka\u00e7an \u00e7a\u011fr\u0131lar\u0131 sistemden kontrol ederek vatanda\u015flara geri d\u00f6n\u00fc\u015f sa\u011fl\u0131yoruz. Bize ula\u015famayan hi\u00e7bir vatanda\u015f kalm\u0131yor, t\u00fcm \u00e7a\u011fr\u0131lara cevap veriyoruz. Takip s\u00fcreci de \u00e7ok iyi oluyor” s\u00f6zleriyle her talebe mutlaka cevap verdiklerini dile getirdi.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Bal\u0131kesir B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin 7\/24 halk\u0131n \u015fik\u00e2yet ve isteklerini dinlemek, h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturmak i\u00e7in hizmet verdi\u011fi 444 40 10<\/p>\n","protected":false},"author":3,"featured_media":28169,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[1,5,8],"tags":[],"class_list":["post-28168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel","category-gundem","category-siyaset"],"_links":{"self":[{"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/posts\/28168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/comments?post=28168"}],"version-history":[{"count":0,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/posts\/28168\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/media\/28169"}],"wp:attachment":[{"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/media?parent=28168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/categories?post=28168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marmarayerelhizmet.com\/index.php\/wp-json\/wp\/v2\/tags?post=28168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}